Customer Trust and Secure Digital Interaction
This curriculum bridges the gap between client experience and cybersecurity, equipping managers to advise clients on secure platform usage. It ensures staff can confidently communicate risk management practices to non-technical stakeholders.
£195
Certified Customer Security Liaison
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Trust and Secure Digital Interaction: the short answers
- What is Customer Trust and Secure Digital Interaction?
- This curriculum bridges the gap between client experience and cybersecurity, equipping managers to advise clients on secure platform usage. It ensures staff can confidently communicate risk management practices to non-technical stakeholders.
- Who is Customer Trust and Secure Digital Interaction for?
- It is pitched at Intermediate level for Customer Success Managers working in Cybersecurity, and is studied online from any country.
- How long does Customer Trust and Secure Digital Interaction take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Security Liaison, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £195 once, with no subscription.
What you will be able to do
- Communicate cybersecurity benefits to end clients
- Identify client-facing data security gaps
- Manage security expectation setting with stakeholders
- Draft incident communication plans for customers
- Facilitate secure product adoption
Written by Marcus Thorne, Head of Client Advocacy. Every submission is assessed automatically against the published criteria for Certified Customer Security Liaison, and the certificate is issued the moment the assessment is complete.
20 topics in this subject area
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