BI Service Desk Operations and Support
This foundation course establishes a structured methodology for managing BI system incidents, user requests, and data troubleshooting. It ensures that support teams can maintain high service levels for business users.
£180
Certified BI Support Specialist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
BI Service Desk Operations and Support: the short answers
- What is BI Service Desk Operations and Support?
- This foundation course establishes a structured methodology for managing BI system incidents, user requests, and data troubleshooting. It ensures that support teams can maintain high service levels for business users.
- Who is BI Service Desk Operations and Support for?
- It is pitched at Foundation level for IT Support Managers working in Business Intelligence & Data Visualization (Tableau/Power BI), and is studied online from any country.
- How long does BI Service Desk Operations and Support take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified BI Support Specialist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £180 once, with no subscription.
What you will be able to do
- Implement ITIL-based ticketing for BI support
- Troubleshoot common data refresh issues
- Manage user access requests securely
- Document standard operating procedures for support
- Establish service level agreements (SLAs) for BI
Written by James O'Neill, IT Service Management Expert. Every submission is assessed automatically against the published criteria for Certified BI Support Specialist, and the certificate is issued the moment the assessment is complete.
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