Healthcare Concierge and Patient Advocacy Standards
This foundation program provides the essential tools for managing patient expectations and navigating complex service complaints. It focuses on de-escalation strategies and professional communication to enhance the overall hospital reception and service delivery quality.
£180
Certified Patient Relations Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
What you will be able to do
- Apply active listening to resolve patient grievances
- Implement de-escalation protocols for distressed individuals
- Maintain service excellence standards during high-pressure scenarios
- Facilitate clear communication between families and care teams
- Apply feedback mechanisms to improve patient satisfaction scores
Written by Marcus Thorne, Patient Experience Lead. Every submission is assessed automatically against the published criteria for Certified Patient Relations Professional, and the certificate is issued the moment the assessment is complete.
20 topics in this subject area
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