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Client Retention Excellence Trophy 2027
This award celebrates a client success team that has achieved industry-leading retention rates through superior service delivery. It recognizes the methodology and consistency behind successful long-term client partnerships.
Opens 2027-01-15 Closes 2027-05-31 £250 entry
Eligibility
Open to dedicated account management teams within professional service firms. Must be a team-based nomination.
Criteria
- Consistent annual client retention rate exceeding 90%
- Structured client feedback and response loop implementation
- Measurable improvements in net promoter scores
- Evidence of customized service value propositions
- Cross-departmental collaboration for client success
Judging weights
Retention rate statistical performance40%
Quality of service methodology20%
Client satisfaction metrics20%
Innovation in account management20%
Prize
Crystal trophy, dedicated gala table, and a feature case study in the Global Service Review.
Sponsored by International Client Management Association